About Mohammed Niaz
Ajman University, UAE
Bachelor of Science in Computer Engineering, Ajman University, UAE 2004. CSE (Cisco Sales Expert). ITIL Foundation Certificate in IT Service Management, 2015. ITIL Intermediate – Operational Support & Analysis (OSA), 2017.
2019 - Present
Conference of Health Ministers
Plan and Manage all technology needs for the conference. Plan and Manage all Conference teams and lead all training for all constituents. Managing both Google & Office 365 admins (cloud base). Managing the registration, Broadcasting & Streaming systems. Implement on site policies of the Conference.
2018 - 2019
Special Olympics World Games Abu Dhabi 2019
Managing Data Center (Physical Servers & Virtual). Managing the Helpdesk Support Section, Fresh Service Ticketing System & Fresh Service Asset System Managing Tableau Server. Plan and Manage all Games Systems venue teams and lead all training for all constituents. Develop and implement usage policies of the systems (HQ & World Games). Produce all necessary documentations for the system’s usage for end users (EN and AR). Collaborate with the Communications 7 Broadcasting departments to ensure that all Athlete and/or other constituent data is available for their communications and/or broadcasting requirements including real-time data feeds on scheduling and results. In collaboration with IT Systems infrastructure division, manage and schedule the availability of SO Connect throughout all competition and non-competition venues for both the Regional Games and the World Games. Implement and Manage all necessary AV systems to be used in HQ and in All venues. In collaboration with the other departments of technology, ensure that the mission critical systems are always available. Venue Technology Manger (New York University Abu Dhabi) - Special Olympics IX MENA Games 2018. Venue Technology Manger (Al Jazeera Club) - Special Olympics IX MENA Games 2018. Venue Technology Manger (Hamdan Sports Complex) - Special Olympics World Games Abu Dhabi 2019. Venue Technology Manger (Dubai Police Stadium) - Special Olympics World Games Abu Dhabi 2019.
2014 - 2018
First Abu Dhabi Bank (FAB)
Extending 24X7 NOC support within NBAD across all branches in UAE and 17 countries spanning GCC countries, Egypt, France, United States, United Kingdom, Hong Kong and India Responding to alarms on monitoring tools such as EMC Smarts & HP Service Manager Identifying various problem areas in coordination with ATM Support, Network, Security and ISP Team and no interruptions & maximum uptime Liaising with DBA Team within defined SLAs during normal or upgrade operations, notifying them on Lock Wait Contentions and Latch Wait Contentions for quick turnaround during end of day scripts or processes Undertaking health check for all applications from OS Perspective (Unix / Windows / Linux) and escalating it to the concerned teams like System Administrators, Unix Administrators or VMWare Team Spearheading Data Center Access for Visitor Engineers, Network Engineers, Auditors and Electrical Engineers, capturing their access with ticketing tools and reporting discretions to Security and Management Supervising PDUs, data center air conditioning temperatures and interfacing with Electrical Engineers for abnormal temperature and UPS charging alerts Providing weekly, daily utilization & performance reports with complete analysis of ITD Management Assessing inventory for servers, routers, switches and ATMs added & removed across all Data Centers (primary, secondary and disaster recovery sites) and apprising the management on the same Detecting firewall alarms and alerting the Information Security Team on high number of deny traffic or successful pass from an external IPs or threats Managing network traffic and checking for abnormal or high utilization from individual users, affecting the overall performance of applications Interfacing with ISP Engineers, arranging third party security escorts for ATM vicinity access in order to troubleshoot down machine, network connectivity & power issues Documenting incident instances, reason for outages, timeline of troubleshooting by NOC and concerned teams (Network, Application Support) in sync with complete analysis Received appreciation from Senior Engineers and Senior Managers for showcasing persistent attitude to improvise at every possible avenue of business function. Affiliated with Special Appreciation Award as Outstanding Performer of NOC for Jan 2016-April 2016
2013 - 2014
Al Mazroui Group as
Working as Field Service Engineer - Instrumentation (offshore and onshore). Maintenance and repair of Anti-Collision System, at all National Drilling Company (NDC) rigs. This system designed for draw works to prevent the traveling blocks hit the crown and drilling floor. Installation and final commissioning of new upgraded Mud and Drilling Instrumentation system at National Drilling Company. Installation and maintenance of 2 Way Radio Intercom System for Derrickman and Driller’s communication at rigs. Make job reports after rig services and submit to Rig Manager. Interprets maintenance manuals, schematics, wiring diagrams, and repairs equipment. Studies blueprints, schematics, manuals, and other specifications to determine installation procedures. Operates system to demonstrate equipment and to analyze malfunctions. Installs or oversees installation of equipment according to manufacturer\'s specifications.
2009 - 2013
Bin Khalaf Group
Guiding management in achieving their goals and maximizing the organization value. Hire efficient managers and employees and train them to handle their tasks. Responsibilities efficiently (knowledge transfer). Communicating with clients and attracting new projects to the Company for execution and finalization. Evaluate various production methods and determine the most cost-effective plan, which reflected on budgets. Determining and monitoring the projects requirements closely. Reviews and interprets operating figures and analyses. Working along with the selected sub-contractors on the project assigned within the main project to accommodate the needs & finalize the visuals, which should reflect the cost. Managing the relationships with the Consultant / Clients / sub-contractors / contractors and deliver the expectation of each project. Coordinate and follow up with accounts for the issued LPO, Invoices for the project related items.
Al Brooge Shares & Bonds
Provides transparency about financials, service delivery, compliance and legal situations to the regional IT team. Managing existing operations and implementing new operations processes. Ensuring compliance with operational policies and procedures.
2005 - 2006
Provide support to the palace members with software applications as well to the in-house guests. Giving a full hand on the maintenance of all Hardware devices such as (Desktops, Laptops, Printers, Guest rooms Plasma AV-System). Supporting on the Software’s (Opera & Micros outlets). Kept knowledge of changing technology current to benefit customers. Issue logging and assigning tasks/jobs from Help Desk to the team by receiving the complaint from Guest/Administration Operations then logging into helpdesk application and assigning. Tasks/jobs to any of the team member who’s having the ability to do it. Keep the team members updated of all issued/prepared polices.
2002 - 2005
Bin Butti Group
Give the full support on the maintenance related issues for all Servers, desktops, laptops & Printers (Software & Hardware). Monitoring all phone calls from the recording system for all companies. Responsible for CCTV.
Honors & awards
Appreciation letter from Special Olympics World Games Abu Dhabi 2019